Meet the team
Meet the person behind the name
Customer Success Manager
A fresh and cheery face in the Customer Success team, Laura's background in real estate and a range of customer-centric roles makes her a great asset in building relationships. Her zest for the pace of start-up means she's always on the go and when she's not killing it for her clients, Laura is in nature, enjoying a cold one or travelling.
Customer Success Manager
An experienced project manager in private and public sectors, Kaylene is a detail-oriented Customer Success Manager, bringing with her a wealth of knowledge in customer support, brand, design and entrepreneurship. Kaylene is passionate about her role as client advocate and on her weekends she's also a road tripper and super mum!
Ben is a front end developer with a passion for design and creating strong customer relationships. Having taught himself to code using online resources, he has parlayed that initiative and skill into successful roles at other SaaS companies. Ben is a mad keen traveller, hitting 20 countries so far (!) and is heading to Hong Kong for the first time this year.
Steve is a motion designer and developer with a passion for UX. Steve's background is in interactive and visual design and he is passionate about ensuring he is always learning - especially when it comes to web technologies. His wide range of skills in motion and design have made Steve an excellent multitasker and his positive energy and can-do attitude are an infectious part of the Outfit office vibe.
Business Development Representative
Currently studying marketing, Harry's experience in customer service ensures his focus on the real need of the customer while he learns the enterprise engagement process. A devotee of craft beer, he loves a surf when he gets home to the Sunshine Coast.
Customer Success Manager
Experienced in SaaS, Andi’s depth of experience in customer support and training ensures he delivers a successful and tailored customer success program. His work at Outfit builds on his experience developing training for large and complex organisations and his customer focus is complemented by his energy and enthusiasm for his customers to achieve success. Andi's ability to quote Mean Girls is matched by Bek's, so sitting next to one another is ideal.
Leanne's extensive experience in office management and accounts helps keep us Outfitters on track. Currently studying her Bachelor of Business, nothing is left to chance with her attention to detail, proactive management and high quality service. Outside work she is a full-time basketball mum to two teenage boys and understands the power of a statement necklace.
Customer Delivery Manager
Outfit’s resident Cowboy, Josh brings clients along for the successful ride, rather than a rodeo of calamity. He thrives when tackling the big problems and complex systems, nurturing them into logical processes and efficient products. A skilled designer and developer in his own right, Josh is an advocate for design systems and mentoring. Be prepared for multiple layers of denim when you are face to face with Josh.
Bek’s background in marketing and communications ensures she understands the strengths and opportunities of marketing and brand teams. Her detailed understanding of university, real estate and franchise allow her to achieve the best outcomes for clients. Uncovering the real challenges for brand teams makes Bek an asset in any conversation. Her sweet snickerdoodles, dry sense of humour and general enthusiasm make her uber fun to be around.
Alicia's role as our Operations Manager is the exciting pieces of the puzzle like policies and planning and overseeing day-to-day operations. We are pleased to have someone who gets excited about this so we can continue to deliver brilliant brand production frameworks for our clients! When not crafting policies, Alicia likes a good book, a good gin and a good shop.
Enterprise Sales Manager
With a background across enterprise sales in digital and influencer marketing and marketing technology, Alex has also developed marketing strategies with some of the largest brands in Australia. His deep understanding of the market is complemented by his commitment to providing his accounts with the right solution. We are pleased to have him as part of our team, for his love of his dog Rufus and his ability to sing answers to questions.
Remote Team Lead/Developer
Lyndon’s experience as a web and interface developer is matched with his customer-first philosophy. His expertise supports Outfit’s feature development, client onboarding and ongoing design development services. Talented in HTML, CSS, JS, and C#, on a daily basis Lyndon continues to amaze us with his collection of t-shirts and sneakers.
Thomas' extensive experience as a Business Analyst positions him brilliantly within Outfit to lead the conversation around the platform and how we can continue to strengthen our offering for our customers. His commitment to the product sees us continuously moving into new spaces. In his spare time Tom eats a lot of chicken and double coat Tim Tams.
Customer Success Manager
Erin's background in IT implementation and project management means she is a natural at helping clients get to the root of problems and then, naturally, solve them. Having lived and worked in 4 different countries (US, Spain, Germany, England) she is an excellent addition to the Outfit team as our first UK hire. Originally from midwestern US, Erin balances her love of spreadsheets and organisation with her commitment to sparkles, animal print and pink.
Enterprise Sales Manager - North America
Christopher is an experienced business development executive with a background in new market development, enterprise sales, and building and managing effective sales and marketing teams. He has worked with some of the largest global brands and early stage companies to deliver marketing technology that suits their specific needs. Based in Portland, Oregon he enjoys backpacking, skiing and of course, coffee.
Ally studied web design and is passionate about great design, UX, effective and reusable code. Having worked in SaaS previously, Ally's willingness to learn new coding languages and her attention to detail have quickly made her a go-to resource for our templating. She is a weight-lifting dancer (hopefully not at the same time!) with much love for her two cats.
Head of Sales and Partnerships
John is an accomplished senior executive with 15+ years experience in business initiation, growth planning, enterprise sales, product design and development and customer success. John has successfully delivered digital transformation and brand automation initiatives across some of the largest brands in Australia and the United States to drive productivity, revenue and growth. JC is super fast on his giphy game and is happy to talk big for his NFL Fantasy team.
Customer Success Manager
Taryn's background in account management and marketing, specifically digital marketing, translate smoothly to the world of Outfit and supporting our customers to achieve success. Outside the office, Taryn is teaching herself to code, is a little bit animal-obsessed and does acknowledge a mild shopping problem!
Matt is driven by the belief that a product should be functional while also being beautiful. He is experienced in web design principles (HTML, CSS, JS) and sadly (his word) really good at PHP. Matt is a total video game and technology nerd and proud of it. He is working on turning an Original Xbox Console into a gaming PC for a little entertainment and challenge on the side.
Bruce has built several successful businesses since 2004, including Brisbane’s leading software consultancy NetEngine. With 10 years’ experience in software product design, enterprise sales and business growth, Bruce founded Outfit in 2015. His belief in ethical and transparent business, open communication, software and data empowers the Outfit team. His love of Land Rovers (old school, of course) means we are all highly attuned to them and take photos as evidence.
Liam is a visual designer with a background in graphics, UI/UX and web design. His background in music and being in a touring band (as a drummer) led to a keen interest in the user experience and user-centred design processes - from observing user (the audience) needs, to planning and implementing solutions.
Head of Product
With a design background, Ash brings invaluable experience to shape the operations side of Outfit, particularly through her indepth knowledge of the platform. She has automated brands for market-leading companies across Australia and has an intimate knowledge of the martech landscape and the challenges delivery teams are facing. Ash's love of grey and her cafe racer are renowned.
The Werther's loving sweet-tooth of the Delivery Team is Farhaan! Farhaan's passion for great design and functionality, paired with his curiosity for constantly pushing the code further make him a strong asset in helping clients innovate the way they think about their brand every day while creating efficiencies when using the platform.
Paulo’s extensive experience in solution architecture, relationship development and delivery of enterprise software solutions ensures our clients have the advantage of his strategic expertise when implementing Outfit. His ability to work with diverse client delivery teams from marketing to IT to C-suite complements his strengths in development and implementation. Paulo is always keen for a spot of fishing, and shark fishing at that!
James’ experience in design and front-end development produces successful brand and web-based solutions for clients. His skills in HTML, CSS and JS are supported by his focus on systematising brands to increase brand equity, ensuring our clients’ production is scalable. James’ organisation of our team NFL Fantasy League has taken us to the next (competitive) level.
Aman is one of our Senior Developers at Outfit with over 11 years in IT, a passion for micro-services and fluency in Ruby, AWS, MySQL, Redshift, Kinesis, RabbitMQ and S3. Outside the office, Aman is a family man, beach connoisseur and movie buff.
Customer Support Manager
Blake is our Customer Support extraordinaire, providing support to our customers and our internal team. Responsive, motivated and taking pleasure in a process well done, Blake makes a direct and positive impact to the customer experience. His superpowers outside work are his mad table tennis skills and his competitive Pokemon spirit.
Head of Customer Success
Bridie is a marketing and communications professional with experience in entertainment, technology and start-up environments. Her strategic and creative thinking ensures she is adept at influencing and working with internal and external stakeholders to deliver a successful business outcome. Bridie has a natural ability in crafting client-centred processes and makes the experience genuinely delightful. Bridie is our resident process and clean queen and her baking skills are next level.
Software Development Team Leader
TD's extensive experience, working as a fullstack software developer, product manager and a technical product manager, supports his education including a Bachelor and Master in Computer Sciences. TD brings his brilliance to Outfit through his superior knowledge of team leadership, software architecture, agile product management and product strategy. Fluent in English and French, we are delighted to have his bi-lingual talents and his love of food leading our software dev team.