Monash University Case Study

Monash is a global university with more than 75,000 students, a presence on four continents and ambitious plans for the future. As a young university, their outlook is progressive and optimistic. They are focused on empowering their people to make a positive and lasting impact.

Industry

Higher Education

Employees

20,000+

Compelling Event

Ensuring brand compliance after a re-brand

Location

Melbourne, Australia

Challenge

The biggest challenge was consistency at scale, with a large volume of employees needing design solutions.

Solution

Outfit empowers more than 500 employees within Monash to create on-brand content, every time.

Benefit

This intuitive solution enabled the university to hand more than 500 users responsibility for creating their own collateral.

530+

Users

3500

jobs delivered through Outfit in FY1718

8500 +

Hours saved

Many staff work in functions that require them to produce collateral. One of our biggest goals is to empower people to do what they love – we want them to do the best job they can and don’t want to slow them down and make it difficult. Outfit has allowed more people in the University to access great tools that allow them to stay on-brand.

Vicki GoodwinDirector, Brand & Marketing Strategy, Monash University

Challenge

All people interacting with the university expect a superior experience at every touch point. Universities must demonstrate the depth and breadth of their offering in dozens of channels. Monash identified that they to present their brand in a consistent way, at the scale a University of this size requires.

With 10 faculties and hundreds of staff using the brand and creating collateral, it was challenging to ensure everyone remained compliant. The central marketing team was working hard but struggling to keep up with the volume of requests. Following a re-brand, the Monash Brand, Marketing and Communications team sought a solution to allow them to empower staff to become brand ambassadors and champions while maintaining brand consistency.

Our central team can focus on differentiated design work and our faculties can create their own solutions. Everyone wins.

Vicki GoodwinDirector, Brand & Marketing Strategy, Monash University

Solution

The marketing community at Monash all need to deliver the brand consistently, the brand and needing to deliver across a large volume of work. The power of Outfit to customise templates based on faculty and users was a perfect solution. This input and metadata customisation ensures collateral creation is easier and faster.

Users can now produce collateral themselves, create output, and have it approved - all in one afternoon.

Benefit

Following the implementation of Outfit, the central design studio pivoted from high volume, lower tier work to more meaningful, more bespoke design work. The collateral for Open Day, for example, was created through Outfit which meant that more than 300 design jobs which would have been done through the central design team were produced in Outfit with dozens of variations applied and customised.

The wider Monash marketing and communication teams are all empowered to use Outfit and benefited from it, giving them the tools to be brand ambassadors.

Outfit means the central team at Monash is having bigger and more important conversations about what the brand means and what it represents rather than conversations about where the logo should be placed.

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