Customer Success Manager - US

Are you an independent self-starter looking for modern day work from home flexibility? Does the idea of working for a MarTech SaaS start-up that is expanding globally excite you?  If so, keep reading.  Outfit is a MarTech brand automation and templating software solution with clients in Australia, the UK and the US. We are looking for a Customer Success Manager to manage our growing US portfolio.

Position Description

The Customer Success Manager is responsible for driving return on our enterprise customers' investment in the Outfit platform and suite of products and services. You will be responsible for ensuring the success, lifetime value and active usage of each customer. Working closely with key cross-functional teams in our Australian and UK-based offices, you will define, develop and execute effective activation and adoption strategies.

Key responsibilities

  • Customer Success
    • Acting as the customer key point of contact, coordinating and overseeing customer projects with input and direction from cross-functional teams
    • Own the discovery and development of key customer stakeholder relationships, their objectives and desired outcomes
    • Own the tracking and analysis of portfolio of customers account usage with the objective of;
      • Mitigating churn
      • Increasing upsell
      • Expand usage of the platform

  • Delivery (Professional Services) & Product alignment and engagement
    • Work closely with our delivery team to ensure all customers projects are briefed, scoped and delivered to a high quality and within deadline
    • Ability to interact with and influence all levels from individual contributors to executives, including those who are more technically focused

  • Sales alignment and engagement
    • Collaborate and communicate with Sales, during pre-sales & post-sales stages for:
      • High value expansion opportunities
      • High value renewals opportunities or retraction mitigation
      • Ensuring we deliver on our promise

Our Dream Candidate Would Look Something Like This:

  • Relevant Customer Success Management/Account Manager experience, with strong ability to deeply understand products, articulate customer visions, mitigate conflict, set expectations, and execute strategy
  • Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric with excellent communication skills
  • Marketing, Design, Agency experience preferred
  • Enthusiasm about SaaS and ability to learn various SaaS technologies quickly

How to Apply:

If this opportunity interests you, please submit your resume and cover letter for consideration. Please include any questions you have.  Flexible working hours will be considered. 

This is a 100% remote work from home opportunity. And we are open to the right candidate from any location.

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